BEP 119 – Telephoning: Making an Appointment

In this lesson, we’ll be looking at the language used to make appointments on the telephone.

Lesson Objectives

  • Explaining your reason for calling.
  • Requesting a meeting.
  • Discussing your schedule.
  • Politely agreeing and disagreeing.
  • Creating goodwill.

Gordon Knight works for Bridgewater, a U.S. pension fund. (Pension funds are institutions that invest retirement savings.) At a recent conference, Gordon met Penny Yip, a senior financial analyst for the Asia Markets office of Solomon-Clyde. Solomon is a boutique – or small and specialized – global investment company that deals only with institutional customers – very large clients, like Bridgewater. Now, Gordon plans to be in Malaysia, and he phones Penny to set up an appointment to discuss possibilities for investment.

Lesson Content: Podcast | Study Notes | Online Exercises | PhraseCast