BEP 120 – Telephoning: Checking on an Order

Learn how to check on the progress of an order over the phone.

Lesson Objectives

  • Making a quick identification.
  • Asking to check on an order.
  • Letting a caller know you’re checking.
  • Explaining the status of an order.
  • Reassuring a customer by offering to check.
  • Offering to call a customer back.

A while back in BEP 92 & 93 we met Bill, a buyer for Bancroft’s, a chain of women’s clothing stores in the U.S. He’s placed a large order with Viva, an Italian fashion company, which is being coordinated by Catherine Traynor, Foxtrot’s shipping manager. Foxtrot is Viva’s U.S. distributor. It’s now several months later and the order is due to be delivered. But Bill has just received a call from Bancroft’s warehouse to let him know that only half the order has been delivered so far. Now he’s calling Catherine to check on the rest of the delivery.

Lesson Content: Podcast | Study Notes | Online Exercises | PhraseCast