BEP 128 – Telephoning: Handling Sales Calls

In today’s lesson, we’ll be looking at how to make contact with a prospective client and, on the opposite end of the line, we’ll examine language you can use to politely decline a request for information or a meeting.

Lesson Objectives

  • Getting past the gatekeeper.
  • Obtaining information over the phone.
  • Scheduling an appointment.
  • Moderating your language when making requests.

We’ve already met Mario from Viva Fashions in previous episodes. Now Mario wants to meet with the head buyer for a chain of American stores owned by DeBourg Brands but, at this point, he doesn’t even know the buyer’s name. Mario is going to “cold call” the company and see if he can reach the buyer. First, he needs a name, and then he needs to try to speak to the buyer to make an appointment.

Lesson Content: Podcast | Study Notes | Online Practice | PhraseCast