BEP 227 – Telephoning: Making Sales Calls 1

In this lesson, we take a look at making sales calls.

Lesson Objectives

  • Using a friendly professional greeting.
  • Showing respect for time.
  • Referencing other clients.
  • Asking about a client’s needs and summarizing those needs.

In the dialog, we’ll hear Kate, a salesperson with a company called Thompson Medical. She’s calling Tina, who works at a dental office. Kate’s company sells “autoclaves.” An autoclave is a machine that sterilizes, or cleans, tools and equipment. It’s an important piece of equipment in any medical office.

Lesson Content: Podcast | Study Notes | Online Practice | PhraseCast