• BEP 246 – Product Presentations 2

      Learn language for giving a product presentation. Lesson Objectives Relating changes to customer feedback. Highlighting user benefits. Demonstrating a feature. Anticipating concerns. Encouraging questions from the audience. In the dialog, we’ll rejoin Jenny, who’s presenting a new software upgrade to a group of customers at a trade conference. She’ll also be joined by Tony, […]

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  • BEP 245 – Product Presentations 1

      Learn language for giving a product presentation. Lesson Objectives Presenting the current situation. Relating features to audience needs. Giving an overview of features. Calling attention to something on-screen. Dealing with technical issues. In the dialog, we’ll hear Jenny, who’s at a trade conference representing her company, ProBooks. They’ve just launched a new upgrade called […]

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  • BEP 234 – Conferences 2: Hosting a Social Event

      Learn Techniques for hosting social events at a company conference. Lesson Objectives Asking people about needs. Eliciting feedback on the event. Making yourself available for help. Keeping conversations going and connecting people. In the dialog, we’ll revisit a company’s regional HR conference. The host is Amy, VP of HR at the company’s Chicago office. […]

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  • BEP 228 – Telephoning: Making Sales Calls 2

      Learn techniques for making sales calls. Lesson Objectives Asking for a meeting. Dealing with a refusal. Emphasizing the need to meet. Expressing gratitude. In the dialog, we will hear the second part of a telephone conversation between Kate and Tina. Kate is a salesperson with a company called Thompson Medical. And Tina works at […]

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  • BEP 227 – Telephoning: Making Sales Calls 1

      In this lesson, we take a look at making sales calls. Lesson Objectives Using a friendly professional greeting. Showing respect for time. Referencing other clients. Asking about a client’s needs and summarizing those needs. In the dialog, we’ll hear Kate, a salesperson with a company called Thompson Medical. She’s calling Tina, who works at […]

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  • BEP 215 – Telephoning: Keeping in Touch 2

      In this lesson, we continue to look at language for keeping in touch with colleagues and customers by telephone. Lesson Objectives Lowering the formality in a conversation. Showing interest in where someone else is located. Keeping the conversation going. Offering personal information. Transitioning to work issues using a topic that has already been introduced. […]

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  • BEP 214 – Telephoning: Keeping in Touch 1

      In this lesson, we look at how to keep in touch with your colleagues and customers over the telephone. Lesson Objectives  Cutting to work issues. Asking someone about past and personal issues. Personalizing our sign-offs, or goodbyes. In the dialog we’ll hear Susan, a shipping broker in Amsterdam, talking with Chris, a colleague in […]

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  • BEP 128 – Telephoning: Handling Sales Calls

      In today’s lesson, we’ll be looking at how to make contact with a prospective client and, on the opposite end of the line, we’ll examine language you can use to politely decline a request for information or a meeting. Lesson Objectives Getting past the gatekeeper. Obtaining information over the phone. Scheduling an appointment. Moderating […]

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  • BEP 120 – Telephoning: Checking on an Order

      Learn how to check on the progress of an order over the phone. Lesson Objectives Making a quick identification. Asking to check on an order. Letting a caller know you’re checking. Explaining the status of an order. Reassuring a customer by offering to check. Offering to call a customer back. A while back in […]

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  • BEP 119 – Telephoning: Making an Appointment

      In this lesson, we’ll be looking at the language used to make appointments on the telephone. Lesson Objectives Explaining your reason for calling. Requesting a meeting. Discussing your schedule. Politely agreeing and disagreeing. Creating goodwill. Gordon Knight works for Bridgewater, a U.S. pension fund. (Pension funds are institutions that invest retirement savings.) At a […]

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