Speaking on the phone in English can be challenging, especially in business. This course gives you the skills and confidence you need to handle calls professionally. Whether speaking with customers, handling difficult situations, or making sales calls, this course equips you with the vocabulary, phrases, and strategies needed for success.
The course is structured around ten practical lessons, each featuring model dialogues that demonstrate authentic business situations. In Dealing with Customers, you’ll learn how to answer inquiries, provide clear information, and manage expectations professionally. Controlling the Call focuses on keeping conversations organized and efficient, helping you guide discussions while maintaining a positive tone.
For more challenging scenarios, Dealing with Angry Callers provides essential language for diffusing tension, showing empathy, and finding solutions. Making Sales Calls develops persuasive language and techniques for presenting products and closing deals. Finally, Keeping in Touch by Phone teaches you how to maintain professional relationships and follow up effectively.
With progress quizzes, downloadable audio, and PDF resources for offline study, this course combines flexibility with practical learning. By the end, you’ll be able to handle business calls in English with confidence, professionalism, and ease.
